• Microsoft Certified Professional
• A+ Certification # AE2DTT0059. (Comptia)
• Network+ Certification # F37DTT058E (Comptia)
• Computer Service Technician #CSTMD101 (Electronics Technician Association)
• Certified Electronics Technician, Computer Electronics # CPTMD161 (Electronics Technician Association)
• Certified Web Specialist #CWSMD117 (Electronics Technician Association)
• Certified Internet Webmaster - Professional
• Certified Internet Webmaster - Certified Instructor
• Toshiba Technician # 895497.
• Hewlett-Packard Technician # sb8458

• Assembly, Troubleshooting, Repair, and Upgrading of Microcomputers.
• Planning and installation of 10base2, 10baseT, and 100baseTx Ethernet Networks
• Network cards (NIC), Switches, Routers
• SCSI Host Adapters
• EIDE and SCSI Hard drives, CD-ROMs and DVD drives
• Floppy, Zip, Tape, and LS-120 drives
• Maintenance, and some troubleshooting and repair of printers.
• Motherboards (installing and configuration)
• Video cards, Modems , Sound cards
• Installation of appropriate drivers

• Microsoft Office-4.3/95/97/2000/XP
• Microsoft Frontpage 97/2000/XP
• Dreamweaver 3/4
• Phototshop 5.5/6
• Netscape Navigator and Communicator
• Internet Explorer 3/4/5/6
• Diagnostic Utilities - Norton Utilities, PC-Doctor, Troubleshooter, Check-It
• Antivirus Utilities - Mcaffee, Trend-Micro, InoculateIT, and Norton
• Other Utilities - PK-Zip, Winzip, Ghost, PC-Anywhere

• Windows 95/98/ME/NT/2000/XP
• MS-DOS versions 3.2 - 6.22 and Windows 3.1/3.11
• Linux

• Over thirteen years experience with MS-DOS, including configuration and batch file programming.
• PC Repair and Support, Operating System, and Application Software Training.

Taught and prepared students for the Comptia A+ Computer Repair Technician Certification Exam.
Taught students in the use of MS-DOS 6.22, Windows 98/2000, Hardware and Operating System troubleshooting,
PC Repair and Assembly, Printer Operations and Maintenance, and Networking theory.
One of the lead trainers on a 2.5 million dollar contract providing training to state employees in the use
of Windows NT Workstation, Microsoft Word 2000, and Novell Groupwise 5.5

Taught and prepared students for the Comptia A+ Computer Repair Technician Certification Exam.
Taught students in the use of MS-DOS 6.22, Windows 3.1 and 95, Hardware and Operating System troubleshooting,
PC Repair and Assembly, Printer Operations and Maintenance, and Networking theory.

Taught students in the use of MS-DOS 6.22, Windows 3.1/3.11/95/98/NT/2000, Netscape Communicator, Internet Explorer, Antivirus and Diagnostic utilities, Hardware and Operating System troubleshooting, PC Repair and Assembly, Printer Operations and Maintenance, and Networking theory and practical installation. Prepared the students for the Comptia A+ Computer Repair Technician Certification Exam. Additional instruction was provided on MS-Office 97/2000,

Supervision and training of Lab Assistants.

Responsible for counseling and encouraging students, maintaining attendance records, evaluating and sourcing pc components, keeping PC's operational, maintaining multiple networks, and asset inventory and management.

Traveled to teach at partner colleges. Baltimore, MD - Chicago, IL - Trenton, NJ - Camden, NJ - York, PA - Edison, NJ

Troubleshooting and repair of IBM, Compaq, Acer, AST Research, CTX, Hewlett Packard, Toshiba, and Apple PC's.

Served legal documents to individuals and corporations within the tri-state area. Skip-Tracing. Created relational and flatfile databases. Installed and configured software. Trained others in the use of several software packages. Accounts payable. Accounts receivable. Payroll. Desktop publishing. Customer service.

Supervising and training other process servers.

Owned and operated part time shareware copying / distribution company.
Sold shareware diskettes at computer shows and through mail order.

Served legal documents. Maintained database of clients and persons served.
Trained secretary in use of MS-Office and Windows 3.1. Trained other process servers.

Towson State University, Towson, MD

Available upon request.